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Shipping Policy

Mind-free Calligraphy – Japanese Calligraphy Supplies | Based in Takamatsu, Japan

At Mind-free Calligraphy, we aim to deliver high-quality Japanese calligraphy products quickly and safely to customers in Japan and around the world. This Shipping Policy explains how we process, ship, and handle orders made through our online store.

 

1. Legal Compliance

 

This policy complies with the Act on Specified Commercial Transactions (特定商取引に関する法律), which regulates e-commerce and mail-order sales in Japan. As required by law, we disclose all shipping terms, delivery timelines, and customer rights in a clear and transparent manner.

 

2. Shipping Area

 

We currently ship to the following locations:

  • Domestic: All regions of Japan

  • International: Select countries (please check our website or contact us for availability)

 

3. Shipping Methods and Carriers

 

We use reliable carriers such as:

  • Japan Post (ゆうパック・EMS)

  • Yamato Transport (ヤマト運輸)

  • Other trusted courier services, depending on destination and shipping preference

 

4. Processing Time

 

Orders are usually processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).

  • Custom or bulk orders may require additional time.

  • We will contact you if delays occur due to stock availability or unforeseen circumstances.

 

5. Delivery Time

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  • Domestic shipping (within Japan): 2–5 business days

  • International shipping: Typically 7–21 business days, depending on the destination and customs

Delivery times may vary based on your location, carrier performance, and customs processing (for international orders).

 

6. Shipping Fees

 

Shipping costs are calculated at checkout and are based on:

  • Package weight and dimensions

  • Shipping destination

  • Chosen delivery method

Free domestic shipping may be available for orders over a certain amount (as stated on our website).

 

7. Customs and Import Duties (International Orders)

 

For international shipments:

  • The customer is responsible for any customs duties, import taxes, or fees levied by the destination country.

  • We are not responsible for delays caused by customs procedures.

 

8. Undeliverable or Returned Packages

 

If a package is returned due to incorrect address, refusal of delivery, or non-collection:

  • We may charge additional shipping costs to re-send the package.

  • If the customer requests a refund instead, we may deduct the original shipping fee from the total refund.

 

9. Damaged or Lost Items

 

Please contact us within 7 days of delivery if your order arrives damaged or does not arrive at all. We will assist you in:

  • Filing a claim with the shipping carrier

  • Sending a replacement item (if stock is available)

  • Processing a refund in accordance with our refund policy

 

10. Contact Us

 

For any shipping-related inquiries, please contact:

  • Email: kumikoswayofjapan@gmail.com

  • Phone: 090 1170 7770

  • Address: Kagawa, Takamatsu City, Matsushima-cho 3-19-10

  • Last updated: 5/4/2025

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